Our Charter

Our Charter

Our Charter summarises our commitments, the investment we’re putting into our digital future and how we’re raising standards to meet the demands of consumers and businesses.


Our number one priority will be giving great service to customers. We’ll set new standards for delivering on time and getting things right. We hold ourselves accountable to fix problems


We aspire to go beyond the UK’s 95% target for fibre broadband. With new initiatives and new technologies, we’ll keep working to get Britain connected


We’ll provide the speed people need, and create Britain’s ultrafast future with our ambition to bring ultrafast broadband to 12 million homes and businesses by 2020

Trusted partner

We’ll be a trusted partner for communications providers, guaranteeing fair and equal treatment to all

Contribution to our community

We’ll make a difference to the communities we serve, inspiring our people to become volunteers in the community


We’ll invest to sustain the leadership of Britain’s digital economy