Who we are

What do we do?

Openreach looks after the fibres, wires and cables that connect the country. So whether you’re sharing files, downloading music, streaming movies, indulging in a bit of online retail therapy, or making calls or video conferencing with your clients at work – it’s most likely on our network.                

We don’t sell phone, broadband or TV services to end customers. Instead, we work on behalf of over 580 service providers (such as Sky, TalkTalk, Gamma, BT and Daisy) to maintain the local access network covering 30 million customers. That supports 300 million telephone calls every day and provides 5.5 million fibre lines to homes and businesses.               

Building for the future

Of course, it’s not just about maintaining the current network; we’re also investing £3 billion to improve it. Our network upgrade, one of the biggest and fastest in the world, is helping the Government achieve its aim of reaching 95% of UK premises with Superfast fibre broadband by the end of 2017. Over 26 million homes and businesses already have access to fibre broadband, with around 20,000 being added each week. Thousands of our engineers work every day to plan and install the equipment needed to make this possible. The scale of our fibre roll-out programme is massive. But we know we still have more to do.


Read more about our fibre roll-out.

Why do Openreach vans have a BT logo?

Openreach is part of BT Group, but we operate independently. Why? Well, the UK’s local access network was historically owned and maintained by BT. To make sure that all service providers had equal access to the network as the market opened up, BT and the regulator, Ofcom, came to an agreement to separate the company’s network engineering division from the rest of BT.  As a result, Openreach was created in 2006.


So now, Openreach provides the same products, support and levels of service to all service providers, including BT. We treat BT exactly the same way as our other service provider customers.

Openreach explained

We look after the fibre, wires and cables that connect the country.



What to expect from an engineer visit

Once you've contacted your service provider about the installation or fault, they'll send you confirmation of your Openreach engineer visit.

Our Charter summarises our aspirations, our investment in our digital future and how we're raising standards to meet the demands of consumers and businesses today and tomorrow.
If you have a fault with your phone or broadband, or wish to arrange an installation you must call your service provider.