Fibre network termination point

Fibre network termination point

You’ll have a fibre network termination point, and battery back up on the wall that that may look similar to this.

Fibre network termination point Battery backup unit

In which case we’d recommend doing these checks.

  • Check that you have power to your equipment (phone, modem, etc) and that it is switched on.

  • Take a look at the lights on your Openreach equipment. If the Passive Optical Network (PON) light is solid green and the Loss of Service (LOS) light is off then you are good to go, but if the PON light is flashing green or is off and/or the LOS light is red then there is an issue with the service.

  • Check your phones/handsets aren’t faulty – test each phone by unplugging them and re-connecting them one at a time – making sure to check the line each time.

  • Check that you have power to your equipment (phone, Openreach equipment and service provider router), and that it is switched on.

  • Restart your broadband equipment by turning the power off and on again, allowing sufficient time for your equipment to power up.

  • Make sure all the cables are correctly connected and haven’t become loose.

  • Test with a different broadband router if you have one available.

  • Check any equipment that’s connected to your telephone line – this may include routers, televisions, set top boxes, modem, faxes, alarms and auto dialers (such as care systems).

  • If using Wi-Fi, check your connection is working correctly. Do you have another device you can test this from?

  • Before contacting your service provider, it may be helpful to have an alternative phone available when they are running tests.

If the problem continues, then you should contact your service provider. Your most recent telephone bill will have the details of your service provider and how to contact them.