Small network termination point

Small network termination point

You’ll have a small network termination point on the wall that may look similar to this.

Small network termination point

In which case we’d recommend doing these checks.

  • Check that you have power to your equipment (phone, modem, etc.) and that it is switched on. The Openreach equipment will work using the battery back-up for a time after any power cut, so that you can make emergency phone calls, but your service provider’s and your equipment may not.

  • Check your phones/handsets aren't faulty – test each phone by unplugging them and re-connecting them one at a time – making sure to check the line each time.

  • Check any equipment that's connected to your telephone line in the same way – this may include routers, televisions, set top boxes, modem, faxes, alarms and auto dialers (care systems).

  • Restart your broadband equipment by turning the power off and on again, allowing sufficient time for your equipment to power up.

  • Make sure all the cables are correctly connected and haven’t become loose.

  • If using Wi-Fi, check your connection is working correctly. Do you have another device you can test this from?

  • Test with a different broadband router if you have one available.

  • Before contacting your service provider, it may be helpful to have an alternative phone available when they are running tests.

If the problem continues, then you should contact your service provider. Your most recent telephone bill will have the details of your service provider and how to contact them.