Fibre journey

Fibre journey

 

We are currently deploying Superfast and Ultrafast infrastructure nationally. The scale of our fibre roll-out is massive, covering both Fibre to the Cabinet and Fibre to the Premises technologies. We’re committed to the timescales given in our fibre checker, but things do change.

WE ARE EXPLORING SOLUTIONS
We're working with government and industry to explore ways to bring fibre to as many people as possible but at this stage we don't have a plan for your area yet. You might consider co-funding fibre access in your community via our community fibre partnership scheme.
IN SCOPE
Good news, your community is part of a fibre upgrade plan. However, we don’t have a specific date when the work will begin. Once the work has started you will move into the "Design" stage of the fibre journey.
DESIGN
We’re drawing up our network plans and assessing the best way to bring fibre to your area. We currently deliver fibre to you in two ways. Sometimes we use a combination of fibre and your existing copper line to deliver our Superfast network (Fibre to the Cabinet). At other times we connect fibre directly to your property (Fibre to the Premises). We often need permission from the local authority while also considering the wishes of your community in terms of look and practicality. At the end of this design process, we’ll have a blueprint in place for delivering fibre to your community.
FIELD SURVEY
We’ll now take the blueprints from the design stage to your community, and check that what looks good on paper works in the real world. Our surveyor needs to check that there’s enough space alongside all the existing utilities underground for our new cables, and whether there’s enough space to accommodate our equipment. We’ll also need to determine whether we’ll need to close any roads to install fibre and, if so, apply to the local authority for road traffic management, traffic lights etc... We’ll work closely with your local authority to make sure fibre is installed safely and with the minimum of disruption to local people.
BUILD
At this point we’re ready to start the physical work in your community. We’ll be installing the new equipment and bringing fibre cables from your local telephone exchange to your area. You might see our teams working in the footway boxes along your street as they bring the fibre cable through the underground ducts or overhead on telephone poles. Putting our equipment in position might cause a bit of disruption with traffic diversions and closed pavements and we’ll do our best to reduce this. Throughout the build phase we continue to work closely with the power companies and local authorities to reduce delays and keep disruption to a minimum.
CONNECT
For a Fibre to the Cabinet connection this stage is about connecting the power and fibre cables to the cabinet in your area. The existing and new cabinets are now connected to each other by underground copper cables. The physical build is now completed and there shouldn’t need to be any further works in your area. For a Fibre to the Premises connection this stage is part of the build phase.
ACTIVATE
We’re performing our final quality and safety checks in your area. We’ll let service providers know that Superfast or Ultrafast connections are available.
SUPERFAST ACCEPTING ORDERS
We’ll tell all of our Service Providers that they can start offering Superfast services to their customers in the area. You can check out the deals they have available on their websites and choose the one that best meets your needs. Our fibre checker will also be updated, as it always has the most up-to-date information about where Ultrafast and Superfast broadband services are available.
IN SCOPE FOR G.FAST
G.fast is a cutting edge technology that we’ve pioneered to deliver Ultrafast broadband speeds of more than 100Mbps over existing copper lines. It builds on our existing infrastructure, meaning we can upgrade the network quickly and with minimal disruption.

First we identify which of our street cabinets could be suitable for G.fast technology. Then we conduct a full survey of that cabinet to check what equipment we’ll need, whether there’s power available, and any planning restrictions or obstacles in the area that we need to consider.

If the cabinet meets all of the criteria, our engineers will return to add a side-pod which houses our G.fast equipment. And assuming that’s successful, we’ll install the new equipment, connect it to the power and fibres inside, and commission it for service.
ULTRAFAST ACCEPTING ORDERS
We’ll tell all of our Service Providers that they can start offering Ultrafast services to their customers in the area. You can check out the deals they have available on their websites and choose the one that best meets your needs. Our fibre checker will also be updated, as it always has the most up-to-date information about where Ultrafast and Superfast broadband services are available.